Privacy Policy – Tracking Guardian
Last updated: 24/12/2025
Tracking Guardian (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Tracking Guardian website, mobile application, and related services (together, the “Services”).
Tracking Guardian operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company name: Tracking Guardian Ltd
Contact email: hello@trackingguardian.com
Registered address: 7 Station Terrace
penrhiwceiber
CF45 3SS
For the purposes of data protection law, Tracking Guardian is the Data Controller of your personal data.
2. Information We Collect
We may collect and process the following types of data:
2.1 Personal Information
- Name
- Email address
- Phone number
- Billing and account details
- Company name (if applicable)
2.2 Device & Tracking Data
- Vehicle or asset location (GPS data)
- Speed, movement, and journey history
- Device identifiers (IMEI, SIM ID)
- Installation date and device status
2.3 Technical Data
- IP address
- Browser type and version
- Operating system
- App usage data and logs
- Cookies and similar technologies
2.4 Payment Data
- Subscription status
- Payment history
(Payment card details are not stored by us and are handled securely by our third-party payment provider Stripe.)
3. How We Use Your Data
We use your information to:
- Provide and operate tracking services
- Display real-time and historical tracking data
- Manage user accounts and subscriptions
- Process payments and invoices
- Improve system performance and security
- Send important service communications
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorised access
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity – to deliver the Services you signed up for
- Legitimate interests – system security, service improvement, fraud prevention
- Legal obligation – accounting, tax, and regulatory compliance
- Consent – where required (e.g. marketing communications)
5. Location Tracking & Responsibility
Tracking Guardian provides location-based services.
You are responsible for ensuring that:
- You have the legal right to track any vehicle or asset
- Drivers or users are properly informed where required by law.
Tracking Guardian accepts no liability for unlawful or unauthorised use of tracking devices.
6. Sharing Your Data
We may share your data only with:
- Cloud hosting providers (UK/EU-based where possible)
- Payment processors
- SIM/network providers
- Analytics and system monitoring services
- Law enforcement or authorities where legally required
We never sell your personal data to third parties.
7. Data Storage & Security
- Data is stored on secure servers
- Access is restricted to authorised personnel only
- Encryption and industry-standard security measures are used
- Regular monitoring and updates are applied to protect against breaches
8. Data Retention
We retain personal and tracking data only for as long as necessary:
- Active accounts: data retained while subscription is active
- Closed accounts: data typically retained for up to 24 months
- Financial records: retained as required by law (usually 6 years)
You may request deletion of your data, subject to legal obligations.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
